LiveTrio is probably by far the best tool for keeping in touch with your clients in real time. This piece of software saves a lot of time and money, allows you to communicate with customers and see on your screen right away their IP addresses, names and department. The best part about this chat is that it’s entirely web based, i.e. you need not install any plug-ins of third party software, which may crash your computer.
Is it expensive? Nope, it’s damn cheap, currently $9.95 but it’s a limited time offer but you don’t have to buy blindly, you can try it for free, using up to 5 operators at the same time and see how this technology operates in real time. The main advantage of LiveTrio, in my opinion, is that you can chat with visitors and provide support or sort out the issues while viewing their traffic history, information and other interesting facts about their activity on your site. The public chat has a very pleasant blueish interface while you, the site owner, will be able to handle all the requests on a fully featured desktop application which you can minimize on your desktop tray and stay available online for your clients as long as you are online.
The installation is very easy as well, all you need to do is after you have signed up, place the code in your website either as a classical support button or just a text link in your signature, and that is it, the rest is all up to LiveTrio. The only disadvantage I can think of, is that you will be bound to another host’s uptime, as they provide the service through their host and therefore if, for whatever reason, they experience downtime, your support could be unavailable for a while. But let’s not be negative 
This review was sponsored.
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